Orders & Payment

Where do you ship the orders from? 

All orders are shipped from my Atelier in Saint-Louis, Alsace, France. All the products are stored here.

How long does delivery take? 

Processing time is normally in the next two working days. I pack and ship your order as quickly as possible! Depending on your location the shipping can take up to 2 weeks.

What payment options are available?

We offer direct payment or invoice through our payment partners:

-Paypal
-Credit/debit card, Mastercard, VISA, Meastro

Is pickup an option? 

Yes, you can pickup your order from my atelier in Saint-Louis, Alsace, France, within 48h of purchase.

Shipping & Returns

How is shipping handled? 

I ship with La Poste, the French postal sistem.

What if the product looks different from the product image? 

All of my products are handmade, which means slight variations from the product image can occur.

How do I make a complaint or claim? 

Send photos and your contact details (name, phone number, address) to info@lacavealaine.com and I will help you as soon as possible!

Care & Materials

My stitch markers/rowcounter have started to discolour - is that normal?
Gold-coloured products such as stitch markers and rowcounters have a gold-coloured coating, not real gold. Over time, this surface can oxidise (discolour), which is a natural process. Store your products in a dry storage box when not in use - moisture significantly accelerates oxidation. Note that the pH level of your skin can also affect how quickly oxidation occurs.

If discolouration happens unusually fast (within a few months despite correct storage), it may be grounds for a complaint. Contact me!

Tips to extend the lifespan:

•       Store in a dry storage box

•       Avoid humid environments (e.g. besides indoor swimming pools)

•       Remove stitch markers when working in a humid environment

Bronze coloured markers have the longest durability.

 Digital Patterns

I bought a pattern but haven't received it by email - what do I do? 

The pattern is sent automatically by email right after purchase. Please check your spam folder. If it still hasn't arrived, contact me and I will send it manually!

Am I allowed to share a pattern I downloaded for free from your site? No. All patterns, regardless of whether they were downloaded for free (via a goodiebag for example), are personal and may not be shared.