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Privacy Policy

**Privacy Policy**

At La Cave à Laine, we know that privacy and security is a major concern. We have

set out the procedures we use for safeguarding your personal data. Please read this

Privacy Policy carefully and check it occasionally as it could change from time to

time. This privacy policy adheres to the guidance set out by The EU General Data

Protection Regulation (GDPR)

 

**La Cave à Laine’s Privacy Promise**

La Cave à Laine are dedicated to safeguarding your privacy online. We will only

collect, store and use your personal information for specific purposes as outlined

below in accordance with GDPR. We use your personal information to support and

develop our connection with you. We will never share your personal data to 3rd

parties unless required by law and your data is always protected. You may contact

La Cave à Laine at any time with any privacy queries or concerns and to see the

personal data you have given us and request modification.

Personal data means any information relating to an identified or identifiable natural

person. This can include name, email address, address, and much more.

 

**Your information**

When you register on our website to purchase services, we ask for data such as

your name, e-mail address, billing address, and contact details. La Cave à Laine

keeps a record of this information for tax purposes and for ensuring we fulfil our

contract with you.

The only personal information we hold is what customers provide to us when they

place an order on our website, sign up for the newsletter, or sign a contract.

We share it with nobody, however it is stored on relevant systems such as cloud

systems, Shopify, Mailchimp, PayPal, Stripe, and Google Analytics and accounting

systems which are GDPR compliant. If we are required by law to share any

information, we will check with each party concerned to ensure they are happy for

that to happen. An example of this would be if HMRC requested an audit.

We store sensitive data for as long as projects are in progress and customers remain

active clients. Email addresses provided via Mailchimp are stored until consent is

withdrawn, reconsent is requested every 2 years. Information required for tax and

legal requirements are held for 7 years as a requirement by law.

 

We keep a record of any orders you make from us, so we can help to deal with any

enquiries or problems you may have in the future, and so we can ensure that any

information that we send to you is appropriate. Personal data that we process for any

purpose or purposes shall not be kept for longer than is necessary for that purpose

or those purposes.

We keep a record of any e-mail communication you send us, so we can track any

problems or concerns you’ve had.

In addition to personal information, our website uses Google Analytics to ensure we

are meeting your customer needs. Google Analytics stores usage data which may

include your IP address, geographical location, referral source, length of visit and

page views – although a lot of this is aggregated data. The legal basis for this is

legitimate interest for the basis of ensuring we are meeting customer needs.

We may process information you submit to us when you contact us for the purposes

of ensuring we answer your query effectively.

La Cave à Laine kindly request that you do not supply any other person’s personal

data to us, unless required by law or you have their explicit consent to do so.

 

**How we use your personal data**

All the data we gather via our website or through communication with you is used to

operate and expand the service we offer you and to personalise our service. How we

use your personal data is dependent on the legal basis for processing your data. We

are dedicated to using your personal data only for:

1. Processing your orders correctly.

2. Development and expansion of the business, including examination of

customers’ shopping behaviours, measurement of advertisements and

product style preferences of our customers.

3. Technical management of our website.

4. Reviewing our systems

5. Providing you with information about the services we offer.

6. Letting you know about offers and news.

 

**Legal Basis for Processing Data**

 

La Cave à Laine’s lawful basis for processing data are:

Consent – customers that consent to signing up for our newsletter.

Legal Obligation – tax purposes.

Contract – customers that place an order with La Cave à Laine.

 

**Requesting Your Information**

If you would like to review the data you have provided to us because you feel that

what we presently have on record is incorrect, and/or you would like your data

erased from our records, you can so do by contacting us using the contact details

below.

Under GDPR you have a right to be forgotten, to withdraw your consent, to change

information we hold about you, and to restrict processing.

La Cave à Laine are more than happy to comply with this in accordance with the law.

 

**How we protect data**

You recognise that the Internet is not a 100% secure platform for communication

and, accordingly, we cannot guarantee the security of any data you send to us (or

we send to you) via the Internet. We are not responsible for any damages which you,

or others, may suffer as a result of the loss of confidentiality of such information.

We take every precaution to safeguard your information. All personal data stored by

us is kept on a server in a secure environment. The computer on which data is

accessed on is password protected, data held in the cloud is password protected

and held on encrypted systems and third-party software have their own security

systems.

The risks of a breach are minimal due to the precautions mentioned above being

taken, and close monitoring is undertaken to ensure security systems are always up

to date. Breaches will be identified, reported, managed, and resolved according to

the ICO guidelines.

 

**How you can help us protect your data**

 

Please bear in mind that whenever you willingly divulge personal data online in non-

protected situations – for example on message forums, through email, or in chat

spaces – that data can be collected and used by others. In short, if you post personal

data online that is accessible to the public, you may receive unsolicited

communications from other parties in return. Also remember to close your browser

window when you have finished using the computer. This is to ensure that others

cannot access your personal data and communications. If you share a computer with

someone else or are using a computer in a public place like a library or Internet café.

We cannot confirm or warrant the security of any data you communicate to us, and

you do so at your own risk. Once we receive your communication, we make our best

effort to ensure its security on our systems.

 

**Further information**

If you have questions about your personal data or our privacy policy, please contact

us. To see all the information we have about you, and to correct any inaccuracies,

please write to us.

 

**Changes to privacy policy**

We reserve the right to amend our privacy policy, whilst keeping it within all

appropriate legislation and guidelines. We will do all we can to ensure that these

pages show the most up to date information always and may notify you of such

changes by uploading the revised privacy policy on the La Cave à Laine website.

 

**Cookie policy**

By visiting this website with your browser settings adjusted to allow cookies, you are

consenting to La Cave à Laine using cookies for the purposes described below to

provide you with a fully efficient shopping experience.

 

**Our cookie policy:**

Please note: to make full use of the La Cave à Laine website and to benefit from a

selection of personalised features, your computer, tablet or mobile phone will need to

be set up to accept cookies.

• La Cave à Laine uses cookies to deliver the best user experience possible,

without them we wouldn’t be able to do things such as remember your

preferences or enable you to store products in your basket. The cookies we

use don’t store sensitive data such as your name, address or payment details

and they can’t harm your computer.

• The data we collect through these cookies is solely to improving our website

and your browsing experience – it is never used to identify you and we would

never share or sell on this data.

What is a cookie?

A cookie is a small text file which is downloaded and stored on your computer or

mobile device by websites that you visit.

Your browser accesses the cookie file only when you visit the website that produced

it. This helps to ease your navigation by automatically logging you in and

remembering things like your preferences and what’s in your shopping basket.

The information stored within any given cookie can only be accessed by the website

that created it and cookies are limited to communicating only the information that you

have disclosed to the site.

 

**Types of cookie:**

*Session (or Transient) Cookies*

Session cookies are stored in your computer’s memory for the length of your

browsing session. They become inaccessible after the session has been inactive for

a time and are automatically deleted from your computer when the browser is

closed. They allow you to move from page to page without having to log-in

repeatedly. Persistent (or Permanent) Cookies

*Persistent Cookies*

Persistent cookies are stored in your computer memory and are not deleted when

the browser is closed. They are used to keep your preferences for the website, so

they will be remembered for next time you visit the website. They are also used to

collect information about the numbers of visitors, the average time spent on a

particular page and analyse shopping behaviour on the website. This information is

used to find out how well the website works and where it can be improved.

*Flash Cookies (or Locally Shared Objects)*

You probably have Adobe Flash installed on your computer. Websites that contain

Flash can also store small files on your computer that are used in the same way as

cookies.

Flash cookies can also back up the data that is stored in other cookies. When you

delete cookies, your Flash cookies are not affected. So a website may still recognise

you if it backed up the deleted cookie information on a Flash cookie.

 

**Sharing with social networks**

If you use the badges that allow you to share products and content with your friends

via social networks like Twitter and Facebook, these companies may set a cookie on

your computer memory. Find out more about these here:

https://www.facebook.com/about/privacy/

http://twitter.com/privacy

http://www.google.com/intl/en-GB/policies/privacy/

 

**Marketing Material**

If you're happy to receive marketing communications by email, you may sign up for

our newsletter. This means you will receive regular marketing updates including

freebies, special offers, industry news, and business tips and advice.

You may unsubscribe and have the right to be forgotten at any time. We will never

spam you or sell your email address to 3rd parties.

 

**Contact Information**

Sara Maternini – Trading as La Cave à Laine

1 rue des pommiers

68220 HAGENTHAL LE BAS

France

00330778695633

sara.maternini@gmail.com

 

The information above can also be used to contact our Data Protection Officer.

 

Last Updated: May 2018



Mentions légales :

Sara Maternini

Auto-entrepreneur

Siège social situé au 1, Rue des Pommiers - 68220 Hagenthal le Bas, France

Numero SIREN : 808 305 700

Numero SIRET : 808 305 700 00011


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